IELTS General Writing Task 1 (Letter Writing)
You should spend about 20 minutes on this task.
You work at home and have a problem with a piece of equipment that you used for your job.
Write a letter to the shop or company which supplied the equipment. In your letter
- describe the problem with the equipment
- explain how this problem is affecting your work
- say what you want the shop or company to do
Here's a sample answer
Dear Sir/ Madam,
I am writing this letter to apprise you about my recent purchase at your Megastore at the Chicago Mall. Last month I bought a wifi router for $200 with a 1-year warranty. The bill no. of the product is 121212122. To begin with, it worked brilliantly and exceeded my expectations in the initial week with a high speed of 50mbps. I was extremely happy to experience such a speed as it made my work smooth. However, yesterday when I powered it to begin my routine office work, it did not even switch on. Even after trying the power button multiple times, the lights did not blink at all.
As I work from home due to the current pandemic situation, the use of the internet is inevitable. I am neither able to access my emails nor complete my very important presentation. Moreover, I am unable to deliver services to my clients and interact with them over video conferencing. Most importantly, I am missing a lot of key information which is discussed over audio calls, creating a negative impression in front of my superiors.
At the time of the purchase, I was told that this equipment carries a 12month warranty and I need someone to replace this on an immediate basis since I have a deadline to complete my presentation which can even cost my job if not submitted on time. I am entirely dependent on this in order to go online, therefore, I need to get this fixed without any delay. Please send a replacement to my home address or send over a technician to fix it. My address is house no. 8, Barclays road, Chicago.
Please feel free to contact me on my personal mobile number which is 9899989988.
Looking forward to receiving prompt customer service.
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