IELTS General Writing Task 1 (Letter Writing)
You should spend about 20 minutes on this task.
You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter:
- explain why you are writing
- express concern about the missing card
- ask them what they intend to do
Here's a sample answer
I am writing this letter with reference to the missing debit card linked to my newly opened savings account number 259899735646 with your esteemed bank. I have received the account opening kit which contained all the necessary information about the bank and my cheque book also, but, I found that it was torn from the side and the debit card along with the PIN was missing.
I am extremely worried about this since my account has a lot of funds and the debit card was a Titanium without any spending limit. If this falls in wrong hands, I may lose all my hard earned money and it would not be a good thing to happen. Also, I am worried that the channel of delivery which your Bank uses is not very secured and I am not at all confident maintaining my relations with your bank in the long run.
First and foremost, I would like to block this card with immediate effect and any loss of funds would be the responsibility of the bank. Secondly, I would like to enquire about your security measures which you undertake while delivering sensitive information to the customers since this can lead to potential loses. Thirdly, I also want to know what steps are you going to take to rectify this situation and deliver the promises which you had made at the time of account opening.
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